Experienced senior leader currently managing a team of 20+ team members including managers, specialists, and coordinators.

 

Skills + Education.

Master of Business Administration, 2020, Texas Tech University

BA in Organizational Communication, 2008, Lubbock Christian University

Experienced in Wrike Project Management, Zendesk, and Qualia Real Estate Closing platforms. Hands-on writing and design experience and certified in Microsoft Excel. Experienced in Adobe Creative Suite, Google Suite, Canva, and MS Office.

And, experience changes everything.

Betenbough Companies - Lubbock, Texas // 2017 to present

General Manager, Impact Title // May 2022 to present

In Spring of 2022 I was asked to lead a strategic shift in direction of a Betenbough Companies start-up, Impact Title.

  • Promoted to general manager of two-year start-up, Impact Title, to develop and implement org restructure and sustainable workforce growth while enhancing financial health.

  • Report directly to Betenbough Companies board, leading team of four managers supporting 20+ team members in executing 2,000+ home closings annually.

  • Overhauled team structure and redeveloped title, escrow, and closing roles to promote process efficiency and job satisfaction.

  • Selected and trained two front-line leaders and two senior leaders.

  • Reformed title processing system, including enhancing cohesion of three software programs.

  • Aligned business practices with parent company policies, uniquely adapted to Impact Title business structure.

Employee Support Manager // December 2020 to May 2022

  • Executed complete department restructure, growing team of six to 14, providing direction and discernment for all traditional elements of human resources (payroll, benefits, compliance) as well as employee culture/experience, onboarding, and training.

  • Oversaw all workforce support (recruiting, onboarding, etc.) during a 75% companywide increase, including initiation of an upgraded HRIS system.

  • Enhanced vision and execution of development/training events for 80+ leaders and their teams to grow professionally and personally.

  • Provided oversight for the overall employee experience, including all-company meetings and employee vision trips each year.

  • From 2019 to 2022, managed corporate global giving program collaborating with executive leaders and maintaining relationships with nonprofit partners.

Cultural Engagement Manager // August 2018 to December 2020

  • Led a team of five (design, event planning, content development) in achieving internal communication and corporate engagement initiatives through five print and digital channels.

  • Provided logistical and creative oversight for all internal company events, including five annual all-company meetings and retreats and 15+ global employee vision trips each year (budget of $1.5 million annually).

Vision Trip Coordinator // October 2017 to August 2018

  • Organized and drove logistics for 15 employee global vision trips (a global travel employee benefit), including leadership and attendee training (200+ travelers with over $800K budget).

Marketing & Events Director // July 2016 to July 2017

Medical Missions Foundation - Metro area of Kansas, City, Missouri

  • Managed the organization's operations in the absence of an executive director for four months, including finalizing conversion to a new CRM system. Planned and managed foundation's two essential fundraising events - a prestigious golf classic and large-scale art gala.

  • Developed and managed web and social media content, including live social media coverage from the medical mission field (Gulu, Uganda, and Bhopal, India).

Marketing & Communications Director // March 2014 to July 2016

United Way of Wyandotte County (now merged with United Way of Greater Kansas City)– Metro area of Kansas, City, Missouri

  • Conceptualized and designed three annual marketing campaigns, including digital and print materials, along with serving as lead project manager for five promotional campaign videos.

  • Served as lead project manager for seven community-wide campaign events managing staff, volunteers, visual presentations, and event flow. Managed multiple workplace campaigns for corporations with 800+ employees.

Membership & Special Events Director // November 2012 to November 2013

Greater Enid Chamber of Commerce - Leading chamber for northwest region of Oklahoma

  • Planned and implemented all chamber community events (four-plus annually), fundraising, and public relations. Managed event committees, volunteers, and Chamber Ambassadors.

  • Upgraded/maintained strategic messaging and latest news on website and social media. Researched and implemented the first Enid Chamber mobile app.

Community Education & Prevention Specialist // August 2011 to October 2012

YWCA Enid - Covering a five-county region in Oklahoma

  • Represented YWCA Enid in the community through over 15 awareness events, presentations, and training sessions. Coordinated marketing, selection, training, and management of all YWCA Enid general and specialist volunteers.

  • Designed and executed print and digital media for events and awareness campaigns. Initiated and executed overhaul of YWCA Enid promotional videos and website.

Assistant Manager, Sales/Event Planning // August 2009 to July 2011

Texas Tech University, Top Tier Catering - Lubbock, Texas

  • Assisted clients with catering needs for more than 400 events, both on-and off-campus, serving up to 800 clients and guests.

  • Managed Tech Treats, a care package program serving and delivering to a campus of 30,000+ students and their support parents, faculty, and staff.

Staff Assistant, Lubbock Christian University Public Relations Office, Lubbock, Texas // January 2005 to May 2008

Media Relations Intern, Texas Instruments, Dallas, Texas // May to August 2006

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Also, ask me about working retail sales in London, England, and as a substitute teacher for Lubbock-area school districts.